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QUESTIONS AND ANSWERS

What Everyone Wants to Know

 

I CAN'T SEE WHAT I LIKE ON THE SITE. CAN I BROWSE YOUR SHOP ON VIDEO?

Yes. Simply call us, or visit our Facebook page facebook/thesilvermine, and we can arrange your most suitable video method for you. We have too many items to display on here. So yes, you may well find that special item you are looking for.

I FOUND SOMETHING I REALLY LIKE, BUT IT HAS BEEN SOLD. IS IT POSSIBLE TO MAKE ANOTHER?

It depends on the item. Pearls, semi-precious stones, necklaces, bracelet and earrings can be re-made to order. But artisan silver items, brooches and pendants are one-off. But do please call us, we may have something very similar.

WHY DO SOME SILVER ITEMS THAT ARE HEAVIER COST LESS THAN ANOTHER ITEM LESS HEAVY?

This can depend on a few things. If the item is handcrafted or moulded. It may also reflect the global silver price when it was made.

I'VE FOUND AN ITEM THAT I LIKE THE STYLE OF, BUT WOULD LIKE IT IN ANOTHER COLOUR OR MATERIAL, CAN YOU REDESIGN AND MAKE IT FOR ME?

Yes we can. This is what we specialise in. Please call or email, we will be happy to help.

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